North Raleigh Plumbing & Gas Piping
Review Summary
- Positive: Richard McMinis (North Raleigh Plumbing) is praised for professionalism, knowledge, helpfulness, reasonable pricing, promptness, and reliable service. One customer has used them for nine years and appreciates their excellent service. Another appreciated the quick leak repair.
- Negative: Some customers report poor customer service, including failure to honor warranties, unreturned calls, and failure to provide promised quotes. Some customers report excessive pricing, including high labor costs and refusal to provide itemized estimates.
Reviews
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(11 reviews)
Jacob Leary
I recently contacted Richard McMinis of North Raleigh Plumbing to install a gas line, and his professionalism was outstanding. Upon reviewing my property, Richard politely informed me that I didn’t actually have a gas line available. Despite this, he was extremely helpful, taking the time to explain the situation clearly and offer alternative solutions. He was ahead of schedule, arrived on time, and maintained a polite, professional demeanor throughout the entire interaction. His pricing was also very reasonable. I highly recommend Richard and North Raleigh Plumbing for anyone seeking reliable, knowledgeable service—his expertise and professionalism are top-notch.
Shelby Matthews
I have been a customer for nine years and they have taken care of the plumbing issues with excellence. Most recently I had a leak at my water pump heating unit and Richard came out on Saturday in the rain and worked diligently to solve the problem, for which I was most grateful.
Susan Glade
I had an outside leak which caused my water bill to jump to $500. Richard came out right away to assess what needed to be done. The leak was found quickly and repaired for which I am very thankful. Great service at a great price.
J Tsik
North Raleigh Plumbing installed a water heater for us on September 2022. The water heater is still under warranty for labor and parts, but when we called them to fix it, they said they did not have time to take this job. Absolutely the worst customer service and unprofessional attitude. BEWARE, they will not stand by their installation.
Lauren Hedrick
At first it was great, I called and left a message and Richard called me back and said he was able to get out to give a quote same day and said the work could be done the following day. However, this is where the problems began. I never received the quote he promised via email and would not return any of the multiple phone calls over the next few days. He would not even return a call to indicate if he was interested in doing the work. EXTREMELY UNPROFESSIONAL. I would not recommend his company to anyone who actually wants any work done.
Michael Flagg
Do not use this firm. Called to give estimate. Did not provided an itemized estimate. Asked for one before I paid bill. refused to provide me one. His quote was for over double what other firms quoted and he never provided an itemized estimate. Beware!
Colleen Long
Just got completely ripped off! Service call of $59 very reasonable. Labor was $104 for one hour of work! Not my fault that he had to go get a machine. So just paid $222 to unclog a shower drain. Absolutely ridiculous!!!!!!!!!!
Dave Kilian
Fair Rates, honest work and I've had nothing but good experience with these guys. Always have been prompt to respond and would definitely recommend as your family plumber.